Product Recalls, Safety & Legal Notices

Last Updated: August 28, 2026

OralMedix takes product quality, safety, and regulatory compliance seriously. Certain products sold through OralMedix, including tissue, allograft, biologic, sterile, surgical, and other dental products, may be manufactured, processed, packaged, or supplied by third-party manufacturers and suppliers.

Product Recalls & Safety Notices

If OralMedix receives notice of a product recall, safety alert, field correction, withdrawal, or other material product-related action affecting products we have distributed, OralMedix will take reasonable steps to notify affected customers when appropriate.

Notifications may be provided by email, telephone, mail, website notice, or other contact information associated with the customer's account or order.

Customers are responsible for maintaining accurate and current contact information with OralMedix and for promptly reviewing and following any recall or safety instructions provided.

Recalled Products

If a product is subject to a recall or safety action, do not use, return, discard, destroy, or otherwise dispose of the affected product unless instructed to do so.

Customers should follow the specific instructions provided by OralMedix, the product manufacturer, supplier, or applicable regulatory authority.

Depending on the circumstances and applicable recall instructions, affected products may be eligible for replacement, credit, refund, return, or another corrective action.

Recall-related procedures will supersede OralMedix's standard Return & Refund Policy when applicable.

Customer Responsibilities

Dental and healthcare professionals are responsible for maintaining appropriate product, inventory, and patient records, including applicable product identification, lot, batch, or serial information.

Customers are responsible for following all applicable:

• Manufacturer Instructions for Use (IFU)
• Storage and handling requirements
• Expiration and use-by dates
• Sterility requirements
• Product labeling and warnings
• Recall and safety instructions
• Applicable professional and regulatory requirements

Products should not be used if packaging or sterility has been compromised, the product has expired, or its condition raises a safety or quality concern.

Manufacturer & Regulatory Actions

Product recalls, withdrawals, corrections, and safety notices may be initiated by a manufacturer, supplier, the U.S. Food and Drug Administration (FDA), or another applicable governmental or regulatory authority.

OralMedix may rely upon and communicate information and instructions provided by these parties.

Legal & Regulatory Notices

OralMedix reserves the right to take actions reasonably necessary to comply with applicable laws, regulations, regulatory directives, manufacturer requirements, recalls, and safety notices.

This may include contacting customers, requesting that affected products be quarantined or returned, restricting distribution, canceling or holding orders, or providing required information to manufacturers, suppliers, governmental agencies, or regulatory authorities.

Reporting a Product Concern

If you believe a product purchased through OralMedix may be defective, compromised, mislabeled, damaged, or otherwise present a potential safety or quality concern, discontinue use when appropriate and contact OralMedix promptly.

Please retain the product, packaging, labels, lot or batch information, and any related documentation until further instructions are provided.

For urgent patient safety concerns, customers should follow the manufacturer's Instructions for Use and applicable regulatory or professional guidance.

Contact Us

For questions regarding a product recall, safety notice, or product quality concern, please contact OralMedix through the contact information provided on our website.