Oral Medix Shipping Policy

Last Updated: August 28, 2026

Oral Medix is committed to processing and shipping orders as quickly and safely as possible. Please review the following information before placing your order.

Order Processing

Orders are typically processed within 1–2 business days, excluding weekends and holidays.

Orders placed after normal business hours, on weekends, or on holidays will begin processing on the next business day.

Processing and delivery times are estimates and are not guaranteed. Certain products may require additional processing time due to availability, manufacturer requirements, or special handling.

Shipping & Delivery

Shipping options and applicable charges will be displayed at checkout when available.

Delivery times vary based on the shipping method, destination, product availability, and carrier. Oral Medix is not responsible for carrier delays caused by weather, service disruptions, incorrect delivery information, or other circumstances outside of our reasonable control.

Tissue, Biologic & Special-Handling Products

Certain tissue, allograft, biologic, sterile, or other specialty products may be subject to specific shipping, storage, handling, or delivery requirements.

Customers are responsible for ensuring that qualified personnel are available to receive and properly store products upon delivery when required.

Due to safety, sterility, storage, and chain-of-custody considerations, these products may not be eligible for return or exchange after shipment. Please review our Return & Refund Policy before ordering.

Shipping Information

Customers are responsible for providing a complete and accurate shipping address.

Please carefully review your shipping information before submitting your order. Oral Medix is not responsible for delays, failed deliveries, or additional shipping costs resulting from incorrect or incomplete information provided at checkout.

Damaged, Missing or Incorrect Shipments

Please inspect your shipment promptly upon delivery.

If your package or product arrives damaged, or if you receive an incorrect item or are missing an item from your order, please contact Oral Medix within 48 hours of delivery.

Please retain all products, shipping materials, labels, and packaging while your claim is being reviewed. Photographs may be required to assist with the claim.

Lost Packages

If tracking indicates that a package has been delivered but you have not received it, please contact the shipping carrier and Oral Medix as soon as possible.

Oral Medix will assist with investigating shipping issues when possible; however, replacement or reimbursement will depend on the circumstances of the shipment and carrier investigation.

Shipping Restrictions

Certain products may only be shipped to eligible dental or healthcare professionals, practices, facilities, or other authorized purchasers.

Oral Medix reserves the right to restrict, delay, or cancel shipment of an order when necessary to comply with manufacturer requirements, applicable laws or regulations, product restrictions, or verification requirements.

Questions

If you have questions about shipping, product availability, or special delivery requirements, please contact Oral Medix before placing your order.